Ops Support Manager

The Ops Support Manager is responsible for creating, implementing, and supporting NFI Transportation’s systems and processes, both internal and external, while enforcing data integrity in all information systems. The goal is to help meet all business requirements and provide “value-add” efficiencies to our operations through innovation and process improvement. The role is also responsible for creating documentation to support these systems, functions, and processes, and for implementing effective training and training methods throughout the organization.

Training personnel on TMW Suite, BI Portal, Equipment Tracking, Routing Software, and various other NFI systems and supporting processes;

New dedicated fleet start-up support; creating project plans; reporting and meeting planning; client interaction

Telematics Training;

Creating and maintaining systems and process documentation / defining office processes;

Troubleshooting basic system issues; 

Ad-hoc reporting;

Routine data maintenance;

Ability to travel +65%;

Strong interpersonal and intercommunication skills.

Ability to interact and present to individuals at all organizational levels;

Exceptional organization skills;

Must be proactive and able to work independently; 

Lifting moderately heavy objects, such as computers and peripherals; Ability to get in/out/on/off of trucks and trailers;